FAQs
Please fill out the information below so that we can best assist you in fulfilling your request.
How are shipping costs calculated?
Shipping costs are calculated based on your location and the weight of your order. You can view the shipping cost during the checkout process.
What is the expected delivery time for orders within the UK?
For orders within the UK, standard delivery typically takes 2-3 business days. International orders may take longer, varying by destination.
Can I track my order?
Yes, once your order is dispatched, you’ll receive an email with a tracking number, allowing you to monitor your package’s journey.
Who are your delivery partners?
We partner with reliable delivery services, including Evri, Royal Mail, UPS & DHL orders. For international deliveries, we use trusted carriers to ensure your books reach you safely.
Returns
What is the returns period?
Unfortunately, we can’t offer you a refund or exchange.
What are the eligibility criteria for returns?
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Note: damage or defective items is up to our discretion
How do I initiate a return?
To initiate a return, please contact our customer support team at info@maktabahsamarkand.co.uk. They will guide you through the process and provide you with the necessary details.
Who bears the return shipping costs?
Return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part or a defective item.
How will I know if my refund is approved?
Once your return is received, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
What if I receive a damaged or defective item?
Damage or defective items is up to our discretion